FAQs

Answers to the most frequently asked questions

What is the process for ordering a product from Cobrend Naturals?

To order a product, simply add the desired product to your cart, enter your shipping information, and proceed to checkout. You can choose from a variety of payment options, including credit card, PayPal, or other payment methods. Once your order is processed, you will receive an email confirmation and tracking information.

How long will it take to receive my order?

Delivery times may vary depending on your location, but most orders are delivered within 3–5 working days. If there is a delay in shipping, we will notify you as soon as possible.

How much does shipping cost?

Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping costs for your order by adding items to your cart and proceeding to checkout.

What is your return policy?

We accept returns for any unused and unopened products within 14 days of receipt. Please contact us for more information on how to process a return.

What happens if I receive a damaged product?

If you receive a damaged product, please contact us immediately, and we will do our best to resolve the issue.

What payment methods do you accept?

We accept credit cards, PayPal, and other payment methods. You can choose the payment method that is most convenient for you at checkout.

Is it safe to use my credit card on Cobrend Naturals?

Yes, we use secure encryption technology to protect your personal information and ensure that your transactions are safe and secure.

How can I track my order?

Once your order is processed, you will receive an email confirmation with a tracking number. You can track your order by logging into your account or visiting the carrier’s website.

Can I change my order once it has been placed?

We are unable to change orders once they have been placed. If you need to make changes, please cancel your order and place a new one.

How can I contact customer service?

You can contact our customer service team by email or phone. Our customer service hours are Monday-Friday, 9 a.m.–5 p.m. We are always here to help!

 
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