Privacy Policy
Who we are
Welcome to Cobrend Naturals (“Company,” “we,” “our,” or “us”). We are committed to safeguarding your data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.cbnaturals.de (“Website”) and engage with our services.
Data Controller
The data controller responsible for your data is:
Cobrend Naturals
Panoramastraße 6,
69168 Wiesloch, Germany
Email: Contact@cbnaturals.de
For any data protection inquiries, please contact us via email.
Data Collection and Processing
We collect and process the following categories of personal data:
Marketing and Communication Data: Your preferences in receiving marketing materials.
Identity Data: Name, surname, username, and customer ID.
Contact Data: Email address, phone number, billing/shipping address.
Payment Data: Payment information (processed securely by third-party payment providers).
Technical Data: IP address, browser type, device information, and cookies.
Usage Data: Information on how you use our website.
Purpose of Data Processing
We use your data for the following purposes:
To send marketing communications (only with your explicit consent).
To process orders and fulfil contractual obligations.
To provide customer support and respond to inquiries.
To personalize user experience and improve our website.
To comply with legal obligations (e.g., tax and accounting regulations).
Legal Basis for Processing
Our processing activities are based on:
Consent: When required (e.g., for marketing communications).
Contract Performance: Processing necessary to fulfill a contract with you.
Legal Obligations: Compliance with applicable laws.
Legitimate Interests: Improving our services, fraud prevention.
Data Sharing and Third Parties
We do not sell or rent your data. However, we may share it with:
Marketing service providers (only with your consent).
Payment processors (e.g., PayPal, Stripe) for transaction processing.
Logistics providers for order fulfilment.
IT service providers for website maintenance.
Legal authorities if required by law.
Data Transfers Outside the EU
If we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
9. Your Rights under GDPR
You have the following rights:
Right to Lodge a Complaint: File a complaint with a data protection authority (DPA).
Right to Access: Request a copy of your data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your data.
Right to Restrict Processing: Limit how we process your data.
Right to Data Portability: Request transfer of your data.
Right to Object: Object to processing based on legitimate interest.
Right to Withdraw Consent: Withdraw consent for marketing communications.
Cookies and Tracking Technologies
We use cookies to improve your experience. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy.
Security Measures
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Updates to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website.
Contact Information
For any questions about this policy or your data, contact us at:
Email: contact@cbnaturals.de
Effective Date: 30.01.2025