Shipping & Returns
SHIPPING POLICY
All orders are shipped via DHL Paket, DHL Kleinpaket, or DHL Warenpost. Orders are processed within 1–2 business days.
Domestic Shipping (Germany)
DHL Paket (Tracked & Insured up to €500)
- Up to 1 kg: €4.55
- Up to 3 kg: €4.95
- Up to 5 kg: €6.10
- Up to 10 kg: €8.10
- Up to 20 kg: €12.60
- Up to 31.5 kg: €15.65
DHL Kleinpaket (up to 1 kg, max. 35.3 × 25 × 8 cm): €2.99
DHL Paket International
| Zone | Countries | Base (€) | /kg (€) |
|---|---|---|---|
| Zone 1 | France, Netherlands, Belgium | 12.70 | 0.70 |
| Zone 2 | Italy, Spain, Portugal | 12.80 | 1.00 |
| Zone 3 | UK, Switzerland | 19.90 | 1.80 |
| Zone 4 | Israel, Morocco | 24.45 | 2.70 |
| Zone 5 | USA, Canada | 28.30 | 5.80 |
| Zone 6 | Nigeria, China | 35.90 | 7.80 |
DHL Warenpost International (up to 1 kg)
| Zone | Countries | Economy Base (€) | Economy /100g (€) | Premium Base | Premium /100g |
|---|---|---|---|---|---|
| Zone 1 | France, Netherlands | 2.49 | 0.40 | 4.55 | 0.40 |
| Zone 2 | Italy, Spain | 3.05 | 0.90 | 4.85 | 1.00 |
| Zone 3 | USA, China | 2.95 | 1.40 | 5.19 | 1.40 |
| Zone 4 | Nigeria, Kenya | 3.09 | 1.55 | 5.49 | 1.55 |
RETURN & CANCELLATION POLICY
You have the right to cancel your order within 14 days. To request a return, email contact@cbnaturals.de.
- Products must be unused and in original condition
- Return costs (Germany): €2.00–€4.00
- Return costs (International): €4.00–€10.00
- Refunds are issued 5–8 days after inspection
RETURN FORM
📬 CONTACT
Email: contact@cbnaturals.de
Website: www.cbnaturals.de
Support: Monday to Friday, 10:00–16:00 CET